![]() Other users who hear the ring, however, can still pick up the call simply by dialing the group number. Incoming calls are not disruptive because they ring only at the intended destination. The Group Call Pickup feature is designed in particular for business units in open office environments. When Group Call Pickup is deployed, the number of incoming calls that are routed to voice mail can be significantly reduced, which is particularly useful for calls from customers who are external to your organization. ![]() This increases the availability of a user's line by enabling other users to answer an incoming call by dialing a call pickup group number. Group Call Pickup enables users to answer incoming calls to their colleagues from their own phones. Planning for Group Call Pickup in Skype for Business Server Enterprise Voice, which enables users to answer calls originally intended for others.
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